Patient Care Coordinator
Red Deer, AB, Canada
Full Time
Entry Level
Patient Care Coordinator – Red Deer, Alberta
Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Red Deer team.This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.
What You’ll Do
As a Patient Care Coordinator, you'll be an important part of our patients' care journey while helping ensure our clinic operates efficiently each day.
Responsibilities include:
- Welcome patients, assist with purchases, book appointments, and answer general therapy inquiries
- Answer phones and faxes, distribute correspondence, and support general office operations
- Manage incoming referrals and maintain accurate patient documentation within our Electronic Medical Record (EMR) system
- Make re-supply calls to existing patients and support ongoing patient relationships
- Process payments, assist with purchases, and support inventory management
- Submit and manage Alberta Aids to Daily Living (AADL) funding applications for multiple offices
- Bill private insurance companies and government agencies while maintaining accurate payment records
- Follow up on outstanding balances and support accounts receivable
- Assist with initial home oxygen set-ups, including equipment preparation and patient education
- Assist with CPAP set-ups, patient education, and troubleshooting therapy equipment and supplies
- Build and maintain relationships with referral sources
- Support social media initiatives, patient experience programs, and clinic marketing materials
- Participate in the on-call rotation as required
We're looking for someone who enjoys helping people, takes pride in providing excellent customer service, and thrives in a busy environment.
Qualifications:
- High school diploma required; college degree in administration or equivalent is an asset
- Previous experience in customer service, administration, reception, healthcare, or another patient-facing role is considered an asset
- AADL billing experience and familiarity with their online system is preferred
- Healthcare licensing (RN/RPN) is a plus — but not required; we welcome all applicants
- Sales support or merchandising experience is considered an asset
- Professional, friendly manner with strong customer service values
- Excellent organizational skills and sharp attention to detail
- Strong written and verbal communication skills
- Comfortable using Microsoft Office and learning new software systems
- Strong problem-solving skills with the ability to prioritize multiple responsibilities
- Comfortable lifting and moving equipment up to 50 lbs
- Full training provided
- Competitive compensation
- Comprehensive benefits package
- RRSP matching program
- Opportunities for career growth and development
- Meaningful work that helps improve patients' quality of life
- Supportive and collaborative team environment
- Monday-Friday schedule
- Excellent work/life balance
- Schedule: Monday to Friday, 40 hours per week, plus participation in an on-call rotation
- Job Type: Full-time, Permanent
- Pay: Starting at $23.00 per hour, based on experience
- Extended Health Care
- Dental Care
- Vision Care
- Life Insurance
- Disability Insurance
- RRSP Matching
- Paid Vacation
- Paid Sick Time
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