Patient Care Coordinator

Edmonton, AB, Canada

Full Time

Mid Level

Patient Care Coordinator – Edmonton, Alberta

Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Edmonton team.

This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

What You’ll Do

Provide day-to-day support to patients and help answer their questions so they get the care they need
Provide day-to-day support to our Respiratory Therapists and other team members as required
Obtain patient medical histories and insurance information; update medical charts and enter patient data
Coordinate appointment types for patients, including booking and rescheduling follow-ups
Review data on clinical activity and prepare associated reports as required
Answer telephone inquiries from patients and others, screening calls to determine nature and urgency, referring calls as appropriate, and scheduling appointments
Assist patients with insurance pre-authorizations and claim approvals
Maintain the cleanliness and serviceability of equipment, arranging for maintenance and repair as needed
Perform other miscellaneous job-related duties as assigned

What We’re Looking For

A minimum of 2+ years in an administrative position
Experience in health care or sleep therapy is an asset but not required — training is provided
Experience using an EMR system is considered an asset
Excellent organizational and administrative skills with impeccable attention to detail
Proficiency with the Microsoft Office Suite
A positive, supportive attitude and strong client service skills — our patients deserve the best
Ability to quickly learn and understand new processes in a constantly changing environment
A professional, friendly, interpersonal manner with strong customer service values
Strong written and verbal communication skills
Good time management skills and the ability to work effectively under pressure and meet deadlines
Ability to multi-task, assess situations, and prioritize tasks accordingly

Job Details

Schedule: Monday to Friday, 8-hour shifts
Job Type: Full-time
Training Location: 10230 142 Street NW (West Office)
Permanent Location: 2951 Ellwood Drive SW
Pay: $19-$23/hour, based on experience

What We Offer

Extended Health, Dental & Vision Care
Disability & Life Insurance
Paid Vacation + Sick Time
RRSP Matching
Excellent work/life balance

If this sounds like the right next step for you, we'd love to hear from you.

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Patient Care Coordinator

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