Patient Care Coordinator

Lethbridge, AB, Canada

Full Time

Entry Level

Patient Care Coordinator – Lethbridge, Alberta

Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada improve their lives through better sleep.
We're expanding – building our new oxygen therapy division and looking for an organized, personable Patient Care Coordinator to join our team in Lethbridge, AB. If you thrive in a fast-paced environment, love ensuring patients get the best care possible, and want a role with real growth potential as we scale, this is a great fit.

What You'll Do

Warmly welcome clients, assist with purchases, book appointments, and answer general therapy inquiries
Answer phone calls and faxes, route correspondence and inquiries to the right associates, and manage supply requisitions and other office duties
Bill insurance providers and government agencies, and maintain accurate records of submissions and payments to minimize accounts receivable
Follow patient charting protocols in the Electronic Medical Records (EMR) system
Assist with initial oxygen set-up and basic troubleshooting of oxygen therapy and PAP equipment and supplies
Assist clients with CPAP set-up, troubleshooting, inventory, and re-supply calls, lifting up to 50 lbs of equipment as needed
Support marketing efforts (literature supplies, referral relationships, social media, patient feedback) and participate in a fair, equitable on-call rotation

What We're Looking For

2+ years of Medical Administration or Customer Service experience preferred; healthcare or sleep therapy experience is an asset but not required – training is provided
Valid driver's license and clean driver's abstract required
Background in sales support and merchandising is an asset
Excellent organizational and administrative skills with impeccable attention to detail
Proficiency with Microsoft Office, QuickBooks or similar software, and CRM/EMR systems
Professional, friendly communicator with strong time management, multi-tasking, and listening skills

What We Offer

Competitive salary
Comprehensive benefits plan
RRSP matching program
Health, life, dental, and vision insurance
Excellent work/life balance

Job Details

Location: Lethbridge, Alberta
Job Type: Full-time, Permanent
Schedule: 40 hours/week, plus on-call
Pay: Starting at $23/hour (rate may vary based on licenses/experience)

Learn more at https://avantrespiratory.com/

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Patient Care Coordinator

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